Cancel a Subscription or Request a Refund

Cancellation and refund processes are managed by the platform where you made the purchase. Please select your platform below for specific instructions. Canceling a subscription stops future renewals, but it does not automatically issue a refund.

Choose your purchase platform

Your KDAN ID may be different from the account used for the purchase (Apple ID, Google account, or Microsoft account). Please check your receipt if you are unsure.

• KDAN Store
• Microsoft Store on Windows devices
• Apple App Store on iPhone, iPad, or Mac
• Google Play Store on Android devices

KDAN Store

Use this section if you purchased your subscription directly through KDAN Store with your KDAN ID.

• Cancel a subscription or free trial: How to Cancel Your Subscription on KDAN Store
• Request a refund: How to Request a Refund on KDAN Store

Microsoft Store

Use this section if you purchased through the Microsoft Store or made an in-app purchase in a Windows app. Microsoft handles billing, cancellation, and refunds. Please use the Microsoft account used for the purchase, which may be different from your KDAN ID.

• Cancel a subscription or free trial: How to Cancel Microsoft Store Subscription on Windows
• Request a refund: How to Request a Refund for a Subscription Purchased Through Microsoft Store

Apple App Store

Use this section if you purchased through the Apple App Store on iPhone, iPad, or Mac. Apple handles billing, cancellation, and refunds. Please use the Apple ID used for the purchase, which may be different from your KDAN ID.

• Cancel a subscription or free trial

1. How to Cancel App Store Subscription on iPhone
2. How to Cancel App Store Subscription on iPad
3. How to Cancel App Store Subscription on Mac

• Request a refund: How to Request a Refund for an App Store Subscription

Google Play Store

Use this section if you purchased your subscription, free trial, or in-app purchase through the Google Play Store on an Android device. Google handles billing, cancellation, and refunds. Please use the Google account used for the purchase, which may be different from your KDAN ID.

• Cancel a subscription or free trial: How to Cancel Google Play Store Subscription on Android
• Request a refund: How to Request a Refund for Google Play Store Purchase on Android

Still need help?

If you're unsure about your subscription details or need assistance, please contact: helpdesk@kdanmobile.com, and provide the following information:

• Your KDAN ID
• Your invoice or receipt
• Relevant screenshots (e.g., subscription records)