How to Request a Refund for Google Play Store Purchase on Android

Overview

This article guides you through how to request a refund for a purchase made via the Google Play Store on Android devices.

Available for

Purchases made via Google Play Store in-app purchases on Android devices.

What you can do

Access to the Google account used to make the purchase.

Steps

1. Go to the Google Play refund request page.
2. Sign in with the Google account used to make the purchase.
3. Select the purchase you want to request a refund for.
4. Choose the reason that best describes your situation.
5. Complete the refund request form.
6. Submit your request.

Important Information

• For more details, you can visit the Google Play Help: Request a refund on Google Play
• Refund approval is determined by Google Play and may depend on the purchase type, refund reason, and how long it has been since the purchase.
• If you don’t find the purchase, make sure you’re signed in to the correct Google account.
• Requesting a refund does not automatically cancel an active subscription. If you want to stop future charges, please cancel the subscription separately.

Still need help?

If you're unsure about your purchase details or need assistance, please contact: helpdesk@kdanmobile.com, and provide the following information:

• Your KDAN ID
• Your Google Play invoice or receipt
• Relevant screenshots, such as purchase records, refund request status, or subscription details