How to Cancel Microsoft Store Subscription on Windows

Overview

This article guides you to cancel subscriptions or free trials purchased through Microsoft Store (upgraded via in-app purchase in Windows apps). Both subscription cancellations and free trial opt-outs use this process through your Microsoft account, as Microsoft handles all billing.

Available for

Available for all KDAN subscription plans purchased through Microsoft Store in-app purchases.

What you'll need

Access to the Microsoft account used for purchase.

**Note: The Microsoft account used for purchase may differ from your KDAN ID used to access the software. Try all possible email addresses.

Steps

1. Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.
2. Find your subscription and select "Manage".
3. On the next page, select "Cancel" (or it might say Upgrade or Cancel, depending on your subscription type).
4. Scroll through and follow the instructions on the page to proceed with cancellation.

**Note: If you see Turn on recurring billing instead of Manage, your subscription is set to expire on the shown date and you won't be charged again. No further action needed.

Important Information

• To view Microsoft's complete cancellation policy, please visit Microsoft Store Terms of Sale.
• To view Microsoft's official instructions on canceling a subscription, please visit Cancel Subscription
• Developers cannot handle refunds or cancellations for Microsoft in-app subscriptions per Microsoft's policies.
• Use Edge browser if you cannot see subscription records in Chrome or other browsers.
• Please cancel free trials or subscriptions before the next billing cycle to avoid charges.

Need help? 

If you're unsure about your subscription details or need assistance, contact helpdesk@kdanmobile.com with your KDAN ID, invoice, and screenshots.