Scheduled System Maintenance Notice (January 14th, 2024)

Gina

January 04, 2024 03:54
Updated

Dear Kdan Members,

We want to make you aware that we are performing a 3-hour scheduled maintenance for Kdan Cloud from January 14th 01:00AM to 03:00AM (UTC) . We will use this time to enhance our security practices and encryption measures for our service.

Maintenance Schedule:
- Date & Time: January 14th 01:00AM to 03:00AM (UTC)
- Duration: 2 hours

During this maintenance window, the member center and cloud services will be inaccessible and email delivery will be paused. Everything will resume immediately when the maintenance is complete.

Impacts on our customers during the maintenance window:
1. Member (Kdan ID) sign in and cloud services will not be available on all apps and websites, including:
- Apps: PDF Reader, DottedSign, Animation Desk, Write-on Video, NoteLedge, Markup, Pocket Scanner, and Kdan Cloud
- Web: Kdan Cloud, Kdan Creative Store, DottedSign, AniZone, MyMarkups, NoteTube, and Inspod
2. Online Services:
- Users will be temporarily logged out from apps or services
- DottedSign signing tasks and links will be temporarily inaccessible until the maintenance is completed
- Upload and download on Kdan Cloud will be temporarily unavailable
- Online file conversion will be temporarily unavailable
- Kdan Cloud shared links will be temporarily inaccessible until the maintenance is complete
3. Operational email and marketing campaign emails will be delayed.

The following services will remain functional:
- Users can continue using local app features which do not require member sign in
- Files, projects, and signing tasks saved or created before the maintenance will not be affected

We appreciate your patience and understanding. If you have any questions, please contact our support team at helpdesk@kdanmobile.com.

Thanks,
The Kdan Team

Comments

4 comments

Isaac Sokopo

September 10, 2022 15:40
Does this app support removal of security passwords from invoices and other documents. I always battle after opening a document using my password and then unable to save it without a password encryption.
1
Gina

September 16, 2022 06:45

Edited
Hello Isaac,

Thank you for reaching out. We recommend you to use our decrypt feature in PDF Reader, please refer to the instruction for each platform in the links below:
- Android: https://support.kdanmobile.com/hc/en-us/articles/900001547643-
- Windows: https://support.kdanmobile.com/hc/en-us/articles/900001479943-
- iOS (iPad): https://support.kdanmobile.com/hc/en-us/articles/900001546963-
- iOS(iPhone): https://support.kdanmobile.com/hc/en-us/articles/900001546703-
- Mac: https://support.kdanmobile.com/hc/en-us/articles/900001467386-
If there are any further questions, please feel free to contact us at helpdesk@kdanmobile.com. Thank you!

Best regards,

The Kdan Mobile Team
1
Jaxon Van Meter

January 09, 2023 19:18
Hi
1
Sithu Hein

April 13, 2023 13:03
https://support.kdanmobile.com/hc/en-us/articles/9200695243033/comments/14364500551705
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