Unable to access advanced features after the Upgrade - Mac

If you are having trouble accessing the advanced features after the upgrade, please try the following instruction to refresh your account:

For Document 365 users:

1. Open the Apple App Store on your device and log in with the Apple ID you used to make the purchase.
2. Re-login PDF Reader Mac with your Kdan ID.
3. Click on "Restore Previous Purchase" > "Restore Document 365" on the page.

For Permanent License users:

1. Make sure you have logged in with your Apple ID in App Store with the one purchased the subscription. 
2. Re-login PDF Reader Mac with your Kdan ID.
3. Click on "Restore Previous Purchase" > "Restore Permanent License" on the page.

**Please repeat step 2 with other potential email accounts if you fail to access advanced features on the first try. If you signed up with a third-party account (for example, "Sign in with Apple), please also try logging in with these accounts.

If the issue remains, please contact us at helpdesk@kdanmobile.com with the following information.

• A screenshot of your profile page
• All of your potential email addresses
• Your invoice