After purchasing a paid plan from the KDAN Store, you may find that advanced features are still locked or unavailable. This article explains the possible reasons and provides step-by-step solutions to help restore your subscription or order access.

Applicable Plans

• Product plans purchased from the KDAN Store. 

Issue Description

After completing the subscription or order purchase, you may experience the following issues:

• Advanced or premium features remain locked
• The app still shows the Free Basic plan
• Your subscription does not appear to be activated

Possible Causes

This issue may occur due to one of the following reasons:

• The app is not signed in with the KDAN ID used for the purchase
• The purchase information has not been properly synced
• A temporary app or system sync issue occurred after upgrading

Solutions

Please try the following solutions:

Solution 1: Check Whether Your Order Is Completed

1. Sign in to the KDAN Store with your KDAN ID
2. Go to My Orders and review your subscription details in the Order History
3. Confirm that you have received the Order Confirmation email for the purchase.

Solution 2: Confirm You Are Signed in with the Correct KDAN ID

Make sure you are signed in with the KDAN ID used for the purchase. This is the same email address entered during the subscription payment.

Solution 3: Restart the App and Sign In Again

Refreshing the app may help sync your subscription status.

1. Sign out your account.
2. Close the app completely.
3. Reopen the app and sign in again with your KDAN ID.
4. Check whether the advanced features are now accessible.

**Note: A stable internet connection is required

Still Need Help?

If you have tried all the solutions above and still cannot access advanced features, please contact our support team at helpdesk@kdanmobile.com and provide the following information:

• Your KDAN ID (email address) or any additional email addresses that may be linked to your account or used during registration
• The invoice or transaction details related to your purchase
• Screenshots of your “Account” page and “Plan” page
• A brief description of the issue and any error messages shown

Updated May 13, 2026 10:08