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How to Upload and Download Sequences on Kdan Cloud

Comments

16 comments

  • All Stedmans

    No upload option comes up

    1
  • Gina

    Hi All Stedmans,

    Make sure you are logged into Kdan ID to be able to see the Upload option in the drop down menu. Thank you!

    1
  • RamyonQutiger

    I did every thing you say but it didn't work at all. . .they need to fix the uploading!

    1
  • RamyonQutiger

    including I try 27 times or 28 and it didn't work.when I upload it. . . it exiting off

    0
  • Gina

    Hi RamyonQutiger,

    Is it possible for you to reinstall the app and try again? Remember before that, back up the file into AD Package on your device or other storage. If you still encounter the problem, please send us the file to check it. You can send it to helpdesk@kdanmobile.com. Thank you.

    0
  • RamyonQutiger

    its not working!

    0
  • Gina

    Hi RamyonQutiger,

    Could you help let us know the app version and OS version you are using, as well as your Kdan ID? This info will help us look into what you encountered. Also, please send us a screenshot of what you encountered, such as error messages you received when trying to upload, or the app showing no upload option in the drop down menu. 

    Please send the info to our customer support team at helpdesk@kdanmobile.com. Thank you.

    0
  • RamyonQutiger

    o no now I cant go to your link

    but I will try to screen shot an post it

    0
  • RamyonQutiger

    0
  • RamyonQutiger

    even I try uploading to anizone didn't work

    0
  • Gina

    Hello RamyonQutiger,

    From our end, we don't find any issue with the upload function. Could you let us know the app version and OS version you are using? We need this information to look more into what issues you encountered. You can reply here or send the information to our customer support team at helpdesk@kdanmobile.com. Thank you.

    0
  • RamyonQutiger

    okay

    I will try to do that

     

    0
  • RamyonQutiger

    my version

    0
  • Gina

    Hi RamyonQutiger,

    Thank you for the information.

    Please try to update the app version to the latest 1.5.1025 to see if you can upload your works to Anizone.

    0
  • Saneev Nair

    Hello. I can't upload to kdan cloud on my Pixelbook. I can upload on my iPad but not on Pixelbook. When I click on the grey cloud button with the up arrow inside it it says internal storage is less than 5mb. I have nothing downloaded on my computer and my kdan cloud is empty as well.

    0
  • Gina

    Hello Saneev Nair,

    We've replied to your message in December, and we are glad that you've found another alternative animation software for using.
    Thank you:)

    0

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